Privacy Policy

Last updated: 22 July 2025
This Privacy Policy explains how SproSpark Electrical Ltd ("SproSpark", "we", "us", or "our") collects, uses, discloses and safeguards your information when you visit our website, contact us, or use our services. It also sets out your privacy rights and how the law protects you.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation & Definitions
"You" means the individual accessing or using the website or services, or the company/other legal entity on whose behalf such individual is accessing or using them.

"Company" / "We" / "Us" / "Our" refers to SproSpark Electrical Ltd, [insert registered address], Macclesfield, Cheshire, United Kingdom. (If you are a sole trader, replace with your legal trading name and address.)
"Website" refers to SproSpark Electrical, accessible at [insert domain e.g. www.sprospark.co.uk].
"Service" refers to the Website and any electrical contracting, consultancy, maintenance or related services we provide.
"Country" refers to the United Kingdom and applicable UK GDPR / Data Protection Act 2018 legislation.
"Service Provider" means any natural or legal person who processes data on behalf of SproSpark (e.g. IT providers, accountants, marketing tools).
"Personal Data" is any information relating to an identified or identifiable person.
"Usage Data" is data collected automatically, either generated by the use of the Website or from the Website infrastructure itself (e.g. pages visited, time on page).

"Cookies" are small files placed on your device that store certain information about your browsing.
2. What Data We Collect
2.1 Personal Data You Provide

When you contact us, request a quote, book a job or sign up for updates, we may collect:

• Name

• Email address

• Telephone number

• Postal address (for site visits or invoicing)

• Details about your property or project

• Any other information you choose to provide
   

2.2 Usage Data (collected automatically)

When you visit the Website, we may automatically collect:

• IP address and approximate location

• Browser type and version

• Pages visited and time/date of visit

• Device identifiers and diagnostic data
   

2.3 Cookies & Tracking Technologies
We use Cookies and similar technologies (pixels, tags, scripts) to:

• Make the site function (essential cookies)

• Remember your preferences (functional cookies)

• Analyse traffic and improve performance (analytics cookies)

You can set your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of the Website may not function properly. For more detail, please see our separate Cookie Policy.

3. How We Use Your Personal Data
We may use your data to:

• Provide and maintain our services and Website

• Prepare quotes, carry out works and fulfil contracts

• Manage appointments, invoices and payments

• Respond to enquiries and provide customer support

• Send service updates, safety notices or changes to terms

• Send marketing communications (where permitted and you have not opted out)

• Improve our Website, services and customer experience

• Comply with legal obligations and resolve disputes
   

4. Legal Bases for Processing (UK GDPR)
We process Personal Data on one or more of the following legal bases:

• Contractual necessity – to perform a contract with you or take steps at your request before entering into a contract

• Legitimate interests – to operate and improve our business, provided these interests are not overridden by your rights

• Consent – where you have given clear consent (e.g. to receive marketing emails)

• Legal obligation – where processing is necessary for compliance with law (e.g. tax or safety records)
   

5. Sharing Your Information
We may share your Personal Data with:

• Service Providers (e.g. IT hosting, email platforms, accounting software, payment processors) who act under our instructions

• Professional advisers (e.g. accountants, insurers, legal advisers)

• Regulatory bodies or authorities when required by law

• Business transferees in the event of a merger, sale or acquisition of our business
   

We do not sell your Personal Data.
6. International Transfers
If we transfer Personal Data outside the UK/EEA, we ensure appropriate safeguards are in place (e.g. UK IDTA / EU SCCs) to protect your data in accordance with applicable law.

7. Data Retention
We keep Personal Data only as long as necessary for the purposes described above, including to meet legal, accounting or reporting requirements. Usage Data is retained for a shorter period unless needed to improve security or functionality, or where law requires longer retention.

8. Your Rights
Under UK data protection law, you have the right to:

• Access your Personal Data

• Rectify inaccurate or incomplete data

• Erase your data (in certain circumstances)

• Restrict or object to processing

• Data portability (receive your data in a usable format)

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us using the details below.

9. Security
We take reasonable technical and organisational measures to protect your Personal Data. However, no method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.

10. Children’s Privacy
Our services are not directed at children under 13 and we do not knowingly collect Personal Data from them. If you believe a child has provided us with data, please contact us and we will delete it.

11. Links to Other Websites
Our Website may contain links to external sites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. We may also notify you by email or a prominent notice on the Website if the changes are significant.

13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [insert privacy/contact email e.g. info@sprospark.co.uk]

• Post: SproSpark Electrical Ltd, [insert full postal address], Macclesfield, Cheshire, United Kingdom

• Telephone: [insert phone number]